Exchanges
If a piece doesn't fit, we'll exchange it for another size or another piece:
- Contact us within 7 days of delivery with your order number and what you'd like instead.
- Items must be unworn and unwashed, with any tags still attached — trying something on at home is fine.
- We'll arrange collection of the original and delivery of the replacement, and tell you about any price difference before anything moves.
When something is our fault
If an item arrives damaged or faulty, or isn't what you ordered, tell us when you get in touch. We'll replace it or refund it — your choice — and cover the delivery both ways. No 7-day clock applies to our own mistakes.
Refunds
Refunds go back to the card that paid, through Stripe. Once we've confirmed a refund it typically appears on your statement within 5–10 business days, depending on your bank.
What can't be exchanged
Items that have been worn, washed, or altered, and items returned outside the window above — unless the problem is ours, in which case the section above applies.
Not sure whether your case qualifies? Ask us — the worst we'll say is no, and we usually don't.