What we collect
We collect what running a shop requires, and no more:
- Account details — your name, email address and password (stored hashed; we cannot read it).
- Order details — what you bought, the delivery address and phone number you gave, and your order's status history.
- Your cart, wishlist and recently viewed items — kept against your session or account so the site works the way you expect.
Payments
Card payments are handled entirely by Stripe on their own secure page. Your card number never reaches our servers and we never store it. Stripe's handling of your data is described in their own privacy policy.
The shopping assistant
Messages you type into the chat widget are sent to Google's Gemini API to generate a reply, along with the shop information needed to answer (product details, sizing, policies — and, if you're signed in and ask about them, your own orders). Don't put card numbers or passwords in the chat; it never needs them. Recent chat messages are kept in your session so follow-up questions make sense, and fall away when the conversation ends.
We email you to verify your address, confirm orders, and tell you when an order ships, arrives or is cancelled. We don't send marketing email, and we don't share your address with anyone to send theirs.
Cookies
We use a session cookie to keep you signed in and to remember your cart, and a security cookie that protects forms from forgery. No advertising or cross-site tracking cookies.
Who we share data with
Only the services that make the shop function: Stripe (payments), Google (assistant replies), our email provider (the emails above), and the courier delivering your order (name, address, phone). We don't sell or rent personal information to anyone.
Retention and your choices
Order records are kept as required for accounting and warranty purposes. You can update your account details and saved address from your account settings at any time. To have your account deleted, or for a copy of the data we hold about you, contact us at gaddum.ae@gmail.com or through the contact page.
Last updated: August 2026.